1. How can I place an order?

  • Step 1: Select your item on our site, indicating the quantity chosen. Then click on the "Add to cart" button. At this stage you have the choice between finalizing your order or continuing your purchases.
  • Step 2: After selecting and adding your items to the basket, validate the basket.
  • Step 3: Log in (if you already have an account) or create an account.
  • Step 4: Depending on your purchase amount, one or more mini-products will be added to your order.
  • Step 5: Select your delivery method and delivery address.
  • Step 6: Proceed to payment, you will then receive an email confirming your order.

2. Is my order confirmed?

After placing an order, you will receive an email confirming your order. Otherwise, you must contact our customer service via the address service.client@evoluderm.com.

3. I want to modify/cancel my order, what should I do?

For any modification or cancellation, please send an email to our customer service at the following address: service.client@evoluderm.com.

4. What are the payment terms?

You can pay online by bank card (Visa, Visa Electron, MasterCard, Maestro, e-Carte Bleue, Paylib and PayPal) via the secure payment system of Société Générale SogeCommerce.

5. How to use a promotion code?

You can add a promotional code after validating your basket. The promotional code box is located just below the products added to your cart.

6. I have not received my order, what should I do?

If you have not received your order, you must send an email with your order number to the following address: service.client@evoluderm.com.

7. Where is my order?

As soon as your order is received by our logistics partner, you will receive an email with the order tracking number as well as a link. This information will inform you of the status of your order. You also have the option of sending us an email to the following address: service.client@evoluderm.com.

8. Can I order from abroad?

Yes, but you need a delivery address in France.