1 - Can I return or withdraw from a purchase made on your website?

You can return an item within 14 days from the order date. Returns of orders shipped to Metropolitan France, Corsica, Monaco and Belgium are the responsibility of the customer.

2 - Is reimbursement possible?

Yes, upon receipt of your order and upon confirmation that the shipped products have not been opened.

3 - When is the refund made?

The refund period is 3 to 7 days.

4 - What are the withdrawal deadlines?

14 days after receipt of your order.

5 - How to make a return?

  • For any returns, you must send your request to customer service at the following email address: service.client@evoluderm.com .
  • You will receive a return label by email.
  • Prepare your package in its original packaging and box.
  • Stick the label on your package.
  • Drop it off at a relay point or post office nearest to you.